Shipping policy

Processing time

The time I need to prepare an order for shipping varies. Most items are ready in 1-2 days. For details on made to order items (rings, stamped jewelry & personalized items), see individual items for the processing time.

Estimated shipping times

United States: 3-10 business days
Canada: 3-15 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

If you think your domestic package is lost...

USPS advises you to fill out their Help Request Form. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request.  Here's the USPS site for lost mail:  Missing Mail and Lost Packages | USPS

If your tracking has stalled or you're worried your international shipment is lost...

Please contact your local post office. It's possible that they have your package even though the tracking information hasn't been updated. We've seen this happen several times as packages don't always get flagged as having left customs. 

Lost package refund policy:

If you fear that your package is lost because the tracking has stalled and you have not received your package within 20 days (for domestic shipments) or 40 days (for international shipments) of the shipment date, you may contact us and request a refund. Please be aware that the "shipment date" is the day your postage is purchased, not the day you place your order. When you contact us, we will likely ask you to please visit your local post office to see if they may have your package despite tracking not updating to reflect this. If you have visited your local post office and they do not have any additional information or are not able to give you your package, we will submit all of the necessary information to the shipping insurance company for reimbursement of a lost package. The process usually takes two to three weeks.  Once we have received reimbursement, we will issue you a full refund.